Opportunity Information
1
Bank/ Digital Bank/ Microfinance Bank/ Financial Institution
Mid Career
Night Shift
On- Site (Fixed Location)
Karachi
The Role
Raqami Islamic Digital Bank is hiring a Fraud Investigation Team Lead for the night shift in Compliance, to lead the Bank's night-shift fraud monitoring and investigation function.
•Lead fraud monitoring and investigation activities during the night shift •Review and investigate fraud alerts generated through fraud monitoring systems and detection tools •Monitor customer transactions and behaviors to identify suspicious, unusual or potentially fraudulent activities •Investigate card fraud, digital banking fraud, account takeover incidents, payment fraud, onboarding fraud and mule account activity •Escalate high-risk and confirmed fraud incidents in accordance with approved escalation procedures •Coordinate immediate fraud response actions including account restrictions, transaction holds and card-blocking activities •Conduct detailed investigations and maintain comprehensive case records and audit trails •Monitor fraud trends, typologies, attack patterns and emerging threats impacting the Bank •Recommend fraud prevention controls and process enhancements based on investigation findings •Work closely with Operations, Technology, Cards, Digital Banking and Compliance teams during fraud investigations •Support fraud root cause analysis and remediation exercises •Liaise with Customer Experience teams to identify customer pain points and improve service touchpoints •Prepare fraud MIS, dashboards, shift reports, case summaries and management updates •Support regulatory reviews, internal audits and compliance assessments relating to fraud management •Guide, mentor and support fraud analysts to ensure investigation quality and team performance
Applicants General Eligibility & Requirements
•Persons with disabilities are encouraged to apply
4- 7 years
Education, Experience and Skills Requirements
- Bachelor 16 Years: Business Administration, Finance, Banking, Accounting, Economics, Information Technology, Computer Science, Criminology
4-7 years of banking or financial services experience in fraud monitoring, fraud investigations, fraud risk management, financial crime compliance, cards and payments fraud, digital banking fraud and fraud analytics; at least 2 years of supervisory or team leadership experience in fraud risk management, fraud operations, financial crime compliance or digital banking operations Preferred: Experience with fraud monitoring tools, real-time transaction monitoring systems, fraud analytics platforms and case management systems
Fraud Detection, Fraud Investigation, Transaction Monitoring, Digital Banking Fraud, Cards & Payments Fraud, Fraud Analytics, Case Documentation, Root Cause Analysis, Regulatory Compliance, Team Leadership
•Candidate must be willing to work a permanent night shift
About the Employer
Raqami Islamic Digital Bank