Phone Banking Officer (Inbound/ Outbound)

Opportunity Information

The Role

Raqami Islamic Digital Bank is seeking customer-focused and energetic Phone Banking Officers to join our Call Center team. The role involves handling inbound customer inquiries, conducting outbound service calls, resolving customer concerns, and delivering an exceptional banking experience while maintaining service quality and compliance standards.

•Handle inbound customer calls and respond to inquiries related to banking products and services •Conduct outbound calls for customer engagement, service follow-ups, and campaigns •Resolve customer complaints and escalate complex issues to relevant departments when required •Provide accurate information regarding accounts, transactions, and digital banking services •Maintain high standards of customer service and professionalism during interactions •Ensure compliance with bank policies, regulatory requirements, and service protocols •Accurately document customer interactions and update records in the system •Achieve assigned service quality, productivity, and customer satisfaction targets •Support cross-selling and customer awareness initiatives where applicable

Applicants General Eligibility & Requirements

Education, Experience and Skills Requirements