Unit Head Quality Assurance
Opportunity Information
1
Bank/ Digital Bank/ Microfinance Bank/ Financial Institution
Regular/ Full Time
Karachi
The Role
The Unit Head Quality Assurance evaluates Phone Banking and the Complaint Resolution Unit, oversees service quality audits and drives service quality improvement at Al Baraka Bank (Pakistan) Limited in Karachi.
• Comprehensive evaluation of Phone Banking and the Complaint Resolution Unit to ensure adherence to service standards • Conducting deep-dive critical analysis of customer complaints to identify root causes and trends, providing actionable insights to management • Overseeing and managing both Internal and External audits related to Service Quality • Collaborating with cross-functional teams to ensure timely and effective closure of audit observations and compliance issues • Driving initiatives to enhance overall service quality based on evaluation findings and audit results
Applicants General Eligibility & Requirements
5+ years
Education, Experience and Skills Requirements
Minimum 5 years of experience
Communication Skills, Complaint Management, Compliance Quality Control
About the Employer
Al Baraka Bank (Pakistan) Limited